Terms of Service

1. Acceptance of terms

By accessing the ANAGOV Digital Solutions website or engaging our services, you agree to these Terms of Service. If you do not agree, please do not use the site or our services.

These terms apply to all visitors, enquirers and clients unless superseded by a signed project agreement, which will take precedence for that engagement.

2. Our services

ANAGOV Digital Solutions provides WhatsApp Business API automation, chatbot development, website design and development, custom software, and digital growth services including SEO, social media and branding.

The exact scope, timeline and deliverables for any project are defined in a written proposal or project agreement shared with you before work begins.

3. Quotes & payment

Quotes we provide are valid for 30 days unless stated otherwise. Prices are exclusive of applicable taxes (GST) unless explicitly noted.

Unless a project agreement states different terms, standard engagement requires an advance payment before work begins, with milestone or completion payments as outlined in your proposal. Third-party costs (e.g. Meta WhatsApp charges, hosting, licences, domains) are billed at actuals.

Invoices are payable within the period stated on the invoice. Delayed payments may pause work and accrue interest at 1.5% per month on outstanding amounts.

4. Client responsibilities

You agree to provide timely access to the information, brand assets, approvals and platform accounts we need to deliver the work. Delays in inputs may shift timelines accordingly.

You confirm you hold the rights to all content, trademarks and data you provide to us, and that providing them for use in your project does not infringe any third-party rights.

5. Intellectual property

On full payment, you own the final deliverables created specifically for your project (designs, code and content produced for you).

We retain ownership of our pre-existing tools, frameworks, reusable components and know-how, and we may reference non-confidential work in our portfolio unless you ask us in writing not to.

6. Third-party platforms

Solutions we build may rely on third-party platforms such as WhatsApp Business Platform (Meta), Google services, payment gateways and hosting providers. Their availability, pricing and policies are outside our control.

We are not liable for service interruptions, policy changes or charges imposed by such platforms, though we will always help you navigate them and plan sensible alternatives.

7. Warranties & liability

We warrant that services will be performed with reasonable skill and care, and we provide a bug-fix warranty period as stated in your project agreement.

To the maximum extent permitted by law, our total liability for any claim arising from a project is limited to the fees you paid us for that project. We are not liable for indirect or consequential losses, including lost profits or lost data.

8. Termination

Either party may terminate a project with written notice if the other party materially breaches these terms and does not remedy the breach within 14 days.

On termination, you agree to pay for all work completed to date and any committed third-party costs. Prepaid amounts for work not yet performed will be refunded pro-rata where applicable.

9. Governing law & contact

These terms are governed by the laws of India, and the courts of Kochi, Kerala shall have exclusive jurisdiction over any disputes.

Questions about these terms? Email [email protected] or call +91 97473 33227. We may update these terms occasionally; the current version will always be on this page.