Privacy Policy
How we collect, use and protect your information — written in plain language.
Last updated: January 2025
ANAGOV Digital Solutions (“we”, “our”, “us”) respects your privacy and is committed to handling your personal data responsibly. This policy explains what we collect, why we collect it and the choices you have.
1. Data we collect
When you contact us through our forms, WhatsApp, email or phone, we collect the details you choose to share — typically your name, email address, phone number, company name and information about your requirement.
If you book a demo, we also store your preferred date, time and any notes you provide so we can prepare for the session.
We do not collect payment card details through this website, and we never ask for sensitive information such as passwords or OTPs.
2. How we use your information
We use your details to respond to enquiries, prepare and deliver quotes, schedule demos, provide support and send service-related updates about projects you engage us for.
With your consent, we may occasionally send helpful content or offers. You can opt out at any time by replying STOP to a WhatsApp message or using the unsubscribe link in our emails.
We do not sell or rent your personal information to third parties.
3. WhatsApp communications
If you message us on WhatsApp or opt in to receive WhatsApp updates, we process your phone number and conversation content to respond to your enquiry and deliver the service you requested.
Messages sent through WhatsApp Business Platform are also governed by WhatsApp's own Privacy Policy and Terms of Service. We recommend reviewing them to understand how Meta processes data on its platform.
You can ask us to stop WhatsApp communication at any time by replying STOP, or by contacting us directly.
4. Cookies & analytics
Our website uses essential cookies to function correctly, and — where enabled — privacy-respecting analytics (such as Google Analytics) to understand aggregate traffic patterns like popular pages and visitor counts.
Analytics data is used only in aggregate and is not used to personally identify you. You can block or delete cookies through your browser settings at any time; the site will continue to work.
5. Third-party services
We rely on trusted providers to operate our business, including hosting providers, email delivery services, WhatsApp Business API providers (such as Meta), analytics tools and embedded content like Google Maps.
These providers process data only on our instructions and under their own contractual and legal obligations. Embedded third-party content may set their own cookies when you interact with it.
6. Data retention & security
We keep enquiry and project data only as long as needed to serve you and to meet legal, accounting or tax obligations — after which it is securely deleted or anonymised.
We apply reasonable technical and organisational measures to protect your data, including access controls, encrypted connections (HTTPS) and limited access on a need-to-know basis.
7. Your rights
You may ask us at any time to: provide a copy of the personal data we hold about you, correct inaccurate details, delete your data, restrict or object to certain processing, or withdraw consent for marketing messages.
To exercise any of these rights, email us at [email protected]. We aim to respond to all requests within 30 days.
8. Children's privacy
Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has shared data with us, contact us and we will delete it promptly.
9. Contact us
Questions about this policy or how we handle your data? Email [email protected], call +91 97473 33227, or write to us at Kochi | Trivandrum | India.
We may update this policy from time to time; the latest version will always be available on this page.
